Privacy Policy

Who we are

Eden Pinnacle Keys ("we", "us", "our") is an independent property advisory firm. We are the data controller for personal data collected through this website.

What personal data we collect

When you submit an enquiry, we collect the information you provide, which may include your name, email address, telephone number, postcode, property address and the details of your enquiry. We also process information you choose to include in free-text fields.

Why we collect it and our lawful basis

We process your personal data to respond to your enquiry, provide the services you request and manage our client relationship. Our lawful bases are typically your consent, the performance of a contract, and our legitimate interests in operating and improving our services.

How long we keep it

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements. You can request details of how long we hold specific information, and we will securely delete data once it is no longer required.

Who we share it with

We do not sell your personal data. We may share it with trusted service providers who help us operate the website and manage enquiries (for example, our hosting and database providers), and where required by law.

Your rights

Under UK data protection law you have rights including the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us.

Cookies

Information about cookies is set out in our Cookie Policy.

Contact

You can reach us using the details on our contact page. If you have concerns about how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO).