Legal & Policies
Complaints
We are committed to providing a high standard of service. If something has not met your expectations, we want to know so we can address it.
Last updated: 1 January 2026
Raising a concern
If you wish to raise a concern or make a complaint, please contact us with the details of your concern, your instruction reference where applicable, and how you would like us to respond. You can reach us using the details on our contact page.
What happens next
We will acknowledge your complaint and aim to investigate it fairly, promptly and thoroughly. We will keep you informed and explain our findings and any steps we propose to take.
Professional standards
Where appropriate, we follow recognised professional standards in handling complaints. If a matter falls within the remit of a relevant professional body, we will explain the appropriate next steps as part of our response.
Our aim
Our goal is to resolve concerns constructively and to learn from feedback so we can continue to improve the service we provide.